DELIVERY POLICY
This policy applies to all orders. The purpose of the delivery policy is to familiarize you with the delivery policy and its associated procedures. By placing an order in this store, you agree to the delivery policy and its rules. All products are delivered and sold from our own stock.
Delivery Cost
Romania
Your order will arrive in 1-2 days in Romania:
The shipping cost to your door via Sameday (Sameday – Door Delivery) is 3 EUR throughout Romania, with no additional costs.
The shipping cost via Sameday Easybox (Sameday – EasyBox) is 2.5 EUR throughout Romania, with no additional costs.
Bulgaria
Your order will arrive in 2-3 days in Bulgaria:
The shipping cost to your door via Sameday (Sameday Crossborder – Door Delivery) is 4 EUR throughout Bulgaria, with no additional costs.
The shipping cost via Sameday Easybox (Sameday Crossborder – Locker EasyBox) is 3,5 EUR throughout Bulgaria, with no additional costs.
Hungary
Your order will arrive in 2-3 days in Hungary:
The shipping cost to your door via Sameday (Sameday Crossborder – Door Delivery) is 4 EUR throughout Hungary, with no additional costs.
The shipping cost via Fox Post Lockers is 3,5 EUR throughout Hungary, with no additional costs.
Other European countries:
Depending on your location your order will arrive in 2-6 days in the following European countries:
- Austria – 10€ (DPD courier)
- Belgium – 17€ (Post HD)
- Croatia – 14,99€ (POST HD)
- Czech Republic – 7€ (Packeta Home HD)
- Denmark – 18€ (Post Nord)
- Estonia – 13€ (Omniva)
- Finland – 31€ (Post Nord)
- France – 14€ (Colis Privé HD)
- Germany – 10€ (Hermes HD)
- Greece – 7€ (ELTA HD)
- Ireland – 15€ (Fastway HD)
- Italy – 10€ (Bartolini HD)
- Latvia – 12€ (Omniva HD)
- Lithuania – 12€ (Omniva HD)
- Netherlands – 14,50€ (DHL)
- Poland – 5€ (Home Delivery HD)
- Portugal – 11€ (MRW HD)
- Slovakia – 7€ (Packeta Home HD)
- Slovenia – 8€ (Slovenian Post HD)
- Spain – 11€ (MRW HD)
- Sweden – 21€ (Post Nord)
You benefit from free shipping for orders over 100 EUR.
Shipping Time and Transit Duration
Orders are typically processed within 1–2 working days (Monday to Friday) before being handed over to the courier.
Usually, packages are in transit with the courier for 2–6 working days (Monday to Friday).
Deliveries are made from Monday to Friday, and the last order shipped will be at 15:00 (3:00 PM Romania time).
Couriers We Work With
Sameday Courier, DPD, Post HD, Post Nord, Omniva, Colis Prive HD, Hermes, Elta HD, Fastway HD, Bartolini HD, DHL, Home Delivery HD, MRW HD, Slovenian Post HD, Swiss Post Priority and Packeta.
Delivery and Tracking Your Package
As soon as your order is picked up by the courier, you will receive a confirmation email regarding the delivery of your order. These emails will include the tracking number of the package and the courier company’s website, along with an estimated delivery date.
Changing the Delivery Destination
Once the package is in transit, we are unable to change the delivery address. If you wish to change the delivery address of your order, please contact us within 24 hours of placing the order at the email address contact@minoxidil.eu.
Canceling a Placed Order
If you change your mind before receiving your order, we offer the possibility to cancel the order at any time before it is handed over to the courier. Please also consult our return policy.
Packages Damaged in Transit
If your package has been damaged during transit, please, if possible, refuse to accept the package in front of the courier and contact us using our details in the contact section. If the package has been delivered without you being present, please contact us.