RETURN AND REFUND POLICY
When and How Can a Customer Request a Return?
Once you have received your order, you have a period of 14 calendar days to decide if the product meets your expectations. If there are items in your order that you wish to return, please fill out the return form.
After completing and submitting the return form or notifying us of your desire to return, we will arrange for the free pickup of the package by our partner courier, to send it back to us.
When Does the 14-Day Period Begin for the Customer?
The 14-day period begins for the customer from the moment the package has been received by them.
Refund of the Paid Amount
After we have received and verified the returned product, we will inform and notify you when the return is accepted.
If the return is accepted, the amount paid will be refunded via bank transfer.
We commit to refunding the value of the returned products within 14 calendar days of receiving them, based on the return form or notification sent via email to contact@minoxidil.eu, completed by the customer.
The amount paid for the returned products and shipping will be refunded by the seller to the account specified by the customer within 14 days of receiving the returned products.
If more than 14 calendar days have passed since the return was accepted, please contact us at contact@minoxidil.eu.
In the return form/written notification, the data and bank account of the person requesting the return must be completed, including name, surname, and order number.
The return form available on the site is only an example. According to the legislation, the customer has the right to withdraw from the contract with a clear statement, using any preferred method, such as email, mail, verbal, etc.
We Do Not Charge Additional Fees When You Want to Make a Return
- No restocking fee is charged.
- No return shipping fee is charged for defective products.
- No return shipping fee is charged if the customer ordered the wrong product/received the wrong product.
- The cost of return shipping is fully covered by www.minoxidil.eu.
Return Criteria:
The product must be in an unused, unopened, and unaffected condition, suitable for resale.
It must be returned sealed due to health or hygiene protection reasons.
Purchased products must be in the same condition as at the time of purchase or receipt, including maintaining intact packaging.
In the case of personal care or hygiene products, these cannot be returned after being unsealed or used once, such as hair care devices, etc., according to Article 16, letter e, of Ordinance 34/2014.
The return must include both the tags and the original documents with which they were shipped.
The Buyer has the option to withdraw from the products purchased from the online store without needing to justify the decision to withdraw and without incurring additional costs.
Refunding or Replacing a Product
If a different product or quantity was delivered, it is necessary to notify the seller to remedy the situation. If the product is no longer in stock, the buyer can opt for a replacement with another product or a full refund.
Also, if the customer ordered the wrong product, they can opt to exchange it for the correct product.
If you have any other questions, you can contact us using the following details:
Phone/Whatsapp: +40 750206470
Email: contact@minoxidil.eu
Address: Drumul Bacriului 57, Sector 6, Bucharest, 062381, Romania
Working Hours: Monday–Saturday: 8:00 AM – 8:00 PM