Business Information
- Company Name: DIGITALEASE SOLUTIONS S.R.L.
- VAT Number: RO47543828
- Address: Soseaua Mihai Bravu 188, Bl. 211, Sc. 2, Et. 4, Ap. 49, Sector 2, Bucharest, Romania
This website (www.minoxidil.eu) is operated by the above entity, which is solely responsible for all activities and transactions.
I. Definitions
- Customer: Any natural or legal person who uses the Site and has accepted these Terms.
- Account: Customer’s profile containing personal data and order history.
- Order: A purchase request placed by the Customer through the Site.
- Product: Any item available for sale on the Site.
- Shipping Fee: The cost charged for product delivery (see Shipping Policy).
II. Account & Ordering
- Account Creation: Provide accurate data; the Customer is responsible for the confidentiality of login credentials.
- Placing an Order:
- Log in or continue as guest.
- Add Products to the Shopping Cart.
- Complete personal and delivery details.
- Select payment method and confirm.
- You will receive an Order confirmation by email.
- Modification/Cancellation:
- You may modify or cancel before dispatch by contacting us at +40 750 206 470 or contact@minoxidil.eu.
- We may cancel orders due to payment failure or incorrect data, without further liability.
III. Pricing & Payment
- Currency & VAT: All prices are in EUR and include VAT. The final price is confirmed in your order email, and an invoice is sent upon dispatch.
- DIGITALEASE SOLUTIONS S.R.L. does not charge any additional fees or commissions.
- Payment Methods:
- Cash on Delivery (COD): Pay the courier in cash (available in Romania, Poland, Hungary, Bulgaria).
- Card Payment: Prepay securely via Viva Payments, with no extra fees.
- Security: Online transactions are secured by SSL/TLS; we do not store full card details.
IV. Shipping Policy
Refer to our separate Shipping Policy for complete details. In summary:
- Processing: 1–2 business days (Mon–Fri). Cut‑off at 15:00 (GMT+2).
- Transit: 2–6 business days, depending on destination.
- Shipping free for orders ≥ €100 (including VAT).
- Tracking: You will receive email notifications with courier and tracking link.
- Damaged/Lost Shipments: Refuse damaged packages or contact us if lost.
V. Returns & Refunds
Refer to our Return & Refund Policy. Key points:
- Return Window: 14 calendar days from receipt.
- Conditions: Unused, sealed, in original packaging (hygiene items cannot be unsealed).
- Process: Submit the Return Form or email, free pickup arranged.
- Refund: Issued within 14 days of receipt, via bank transfer; no restocking or return fees.
VI. Privacy & Cookies
Your personal data is processed according to our Privacy Policy, in compliance with GDPR 679/2016. By using the Site, you consent to this processing. The Site uses cookies to improve functionality and analytics; see details in the Privacy Policy.
VII. Intellectual Property & Content
All textual content, logos, and site design are the property of DIGITALEASE SOLUTIONS S.R.L. Images and graphics on the Site are either (a) owned by DIGITALEASE SOLUTIONS S.R.L., (b) licensed from third‐party stock libraries, or (c) used with permission under applicable terms. Unauthorized copying, reproduction, or distribution of any site content—whether owned, licensed, or permissioned—is strictly prohibited.
VIII. Liability
DIGITALEASE SOLUTIONS S.R.L. is not liable for indirect damages. Liability for direct damages is limited to the order value.
IX. Changes to Terms
We may update these Terms without prior notice. The version published on the Site applies from its Last updated date.
XI. Responsibilities of the Parties
Customer Responsibilities:
To provide accurate and complete information when placing an order.
To ensure secure access to their Account and not share login credentials with others.
To verify order details and contact us immediately in case of errors.
To accept delivery at the indicated address or inform us in advance of any changes.
To ensure products are used in accordance with their intended purpose and instructions.
DIGITALEASE SOLUTIONS S.R.L. Responsibilities:
To process and fulfill orders in a timely and professional manner.
To ensure that product descriptions and prices are accurate at the time of order.
To provide customer support and assistance in case of issues with products or deliveries.
To comply with applicable laws regarding consumer rights, data protection, and e-commerce.
To offer refunds or replacements in accordance with the Return & Refund Policy.
Both parties agree to act in good faith and to attempt resolving any disputes amicably prior to legal action.
XI. Additional Transparency & Compliance Disclosures
This section provides additional disclosures for transparency and compliance with applicable advertising, payment, and consumer protection rules.
1. Business and Product Nature
The Website sells cosmetic and dermatological products, including Minoxidil-based solutions and related personal care items. All information on the Website is provided for general purposes only and does not represent medical advice, diagnosis, or treatment. DIGITALEASE SOLUTIONS S.R.L. does not operate as a pharmacy and does not sell prescription-only medicines.
2. Payment Processor Transparency
Card payments are processed securely by Viva Payments (and/or other payment providers displayed at checkout). The payment processor handles all full card details directly through its secure systems. DIGITALEASE SOLUTIONS S.R.L. does not store, access, or process complete card information (such as full card number or CVV) at any time.
3. Advertising and Tracking Transparency
With your consent for marketing/analytics cookies, the Website uses advertising and analytics services such as Google Ads Conversion Tracking, Google Analytics, and Meta (Facebook) Pixel. These services may process device and browsing information (e.g., IP address, cookie identifiers, pages visited, and actions on the Website) strictly in accordance with our Privacy Policy and only after consent is provided.
4. Cookie Consent Activation
Non-essential cookies, including analytics and advertising cookies, are activated only after you provide explicit consent through the cookie banner. You may withdraw or modify your consent at any time via the cookie settings, and non-essential cookies will stop loading thereafter.
5. Product Use and Liability Transparency
Products purchased from the Website must be used only for their intended cosmetic purpose and strictly according to the instructions provided on the product label and/or packaging. Individual results may vary, and DIGITALEASE SOLUTIONS S.R.L. does not guarantee any medical or therapeutic outcome from the use of cosmetic products.
6. Location and Fulfillment Transparency
All orders are processed and fulfilled exclusively by DIGITALEASE SOLUTIONS S.R.L. from our own warehouse located within the European Union. Products are dispatched only from our warehouse, and we do not ship products from outside the EU.
7. Data Handling Transparency
Customer personal data is not sold and is not shared with third parties for their independent advertising purposes without your consent. The Website does not collect sensitive medical or health information as part of the purchasing process.
8. Accuracy and Correction of Information
We regularly review and update product descriptions, availability, and prices to ensure accuracy. If an error is identified (including pricing or description inaccuracies), we reserve the right to correct it and will inform the Customer before fulfilling the Order, offering the option to reconfirm or cancel the Order without penalty.
9. Consumer Rights and Dispute Resolution
All mandatory consumer rights under EU and Romanian law fully apply to purchases made on the Website. Nothing in these Terms limits or excludes any statutory rights you may have as a consumer. In case of disputes, the parties will first attempt to resolve the matter amicably; if unresolved, Customers may use the competent courts or applicable alternative dispute resolution mechanisms provided by law.
XII. Contact Information
For questions or support:
- Company name: DIGITALEASE SOLUTIONS S.R.L.
- Email: contact@minoxidil.eu
- Phone/WhatsApp: +40 750 206 470
- Address: Soseaua Mihai Bravu 188, Bl. 211, Sc. 2, Et. 4, Ap. 49, Sector 2, Bucharest, Romania
- Working Hours: Mon–Sat, 08:00–20:00 (GMT+2)
Last updated: 5 December 2025